LYS Insurance Agency
Privacy policy
This page explains what information LYS Insurance Agency collects, why we collect it, and how you can ask us to change or delete it.
Last updated: October 17, 2026
Information you give us
When you call, email or send the form on this site, you may share your name, phone number, email address, county and what kind of coverage you are looking for. We use that information to answer your question and to follow up about your coverage.
Information collected automatically
Like most websites, our host keeps standard server logs, which can include your IP address, browser type and the pages you visited. We also use the chat widget on this site so you can message us; messages you send through it are handled by our messaging provider.
How we use your information
- To answer your questions and prepare quotes or plan comparisons.
- To submit an application or enrollment if you ask us to.
- To stay in touch about your coverage, including annual reviews.
- To meet legal, licensing and carrier requirements.
We do not sell your personal information.
Health and Medicare information
Please do not send medical records, Medicare numbers, Social Security numbers or prescription details through this website or by text message. When we speak, we will collect only what is needed and handle it under the rules that apply to insurance agents.
Text messages
If you give us your mobile number, you agree that we may call or text you about your inquiry and your coverage. Message and data rates may apply. You can reply STOP to opt out of texts at any time, or reply HELP for help. See our text message disclosure for details.
Cookies
This site uses only what is needed to work and to keep your language choice (English or Spanish) in your browser. If we add analytics or advertising cookies later, we will say so on this page.
Your choices
You can ask us to show you what we have about you, correct it, or delete it. Email lysinsagcy@gmail.com or call (551) 223-3854 and we will take care of it.
Security and retention
We keep your information only as long as we need it for the reasons above or as required by law, and we protect it with reasonable safeguards. No website or email is completely secure, so please avoid sending sensitive details through them.
Children
This site is meant for adults. We do not knowingly collect information from children.
Changes to this policy
If we change this policy we will update the date at the top of the page.
Contact
LYS Insurance Agency, Lourdes Hernandez. Phone (551) 223-3854, email lysinsagcy@gmail.com.